Customer access
Give customers remote access to their BMS - without opening security holes or blowing the budget.
Overlay lets you offer customers safe, controlled access to head-ends and graphics without the IT headache.
Avoid the risky workarounds.
Customers ask for remote access, but the only options are exposing the head-end to the internet, shared credentials, or a dedicated site PC.
Customer IT teams push back, slowing projects or forcing expensive bespoke solutions.
Giving access feels risky: too much privilege, no audit trail, and no easy way to revoke it.
Saying "no" damages trust or loses you work to competitors with a cleaner solution.
Without a better way, customer access becomes a security risk, a cost problem, or a sales blocker.
Enter Overlay
Customer access that feels safe for everyone.
Secure, read-only or limited access
Give customers exactly what they need - graphics, dashboards, schedules - without exposing engineering tools or site networks.
No new VPN clients or hardware to install
Customers access everything through a browser. Everything is secured behind the scenes with the VPNs you already use (or ours).
Easy to approve, easy to revoke
Strong identity, full audit logs, and instant access revocation keep both you and the customer's IT team comfortable.
Guide + authority
Help customers feel informed - without putting you at risk.
You want customers to feel in control, but giving them remote access shouldn't mean compromising security or taking on support overhead. Overlay balances convenience with enterprise security.
Why teams trust Overlay
- Designed specifically for customer-facing BMS access, not generic IT tools.
- Supports read-only, kiosk, and role-based access patterns.
- Zero-trust design with no lateral movement inside site networks.
- Proven to pass strict customer IT security reviews.
- Built by teams experienced in real-world BMS delivery.
Three steps to secure customer access.
Step 1
Define what the customer can see
Choose head-ends or controller graphics.
Step 2
Launch secure access
Create a branded portal or kiosk link in minutes.
Step 3
Control & audit
Monitor usage, revoke access instantly, and stay compliant.
The story
"You want to give customers visibility into their buildings without exposing your engineering environment or creating security risks. But today, customer remote access often means publicly exposed head-ends, shared credentials, or site PCs stuck in the basement, leaving everyone uncomfortable and frustrated. We understand the pressure to balance convenience, cost, and security, which is why Overlay was built to provide safe, controlled customer access by design. Define what customers can see, launch access instantly, and stay in control."
Pricing
Simple pricing that scales with how you work.
Start with pay-as-you-go pricing for individual projects, or move to a enterprise environment with predictable costs, lower unit pricing, and enterprise-grade features as you scale.
Need specifics? Our team will tailor a plan for your portfolio and remote connection architecture.
Pricing detailsReady to move?